FAQs re playing the videos

most common problems encountered :

1. The videos won't play—what's wrong?
All of the videos are streamed through a Flash player, so you need to have the latest version of Macromedia Flash installed on your computer. To download it, please visit Adobe.

2. The video keeps stopping while I'm watching it. How do I fix that?
If a video doesn't play continuously it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.

3. Why can't I hear the audio when I'm watching a video?
To make sure that you hear sound while watching videos, please check the volume controls on your computer. Also, be sure to increase the volume on other conventional video players on your computer, such as Real Player or Windows Media. This may have an effect on your computer's master volume levels. Next, check to see if your system meets these requirements for running the Video Viewer:

Macromedia Flash Player 7.0+ plug-in
Windows 2000 or higher with latest updates installed
Mac OS X 10.3 or higher
Firefox 1.1+, IE 5.0+, or Safari 1.0+
Broadband connection with 500+ Kbps

If your system meets all the requirements, but the Video Viewer still isn't working properly, please try troubleshooting with a different browser. Also, please test the audio on multiple videos. If all else fails, pls check your active X config (it should be enabled), or perhaps the host site is blocked from your end (pls refer to your company's web admin or internet provider)...

happy viewing and best regards...w